Here's how Japanese automakers stay dominant in the Japanese market: You might not know that, but in Japan the relationship between the car dealer and the buyer is a much better one than here, in the U.S.. The last time Shujiro Urata wanted to buy a new car in Japan, his phone happened to ring.
It was the local Toyota dealer on the phone, asking him if he was thinking about buying a new car. When he replied in the affirmative, the dealer and a coworker showed up at Urata’s doorstep an hour later with two demo cars, which Urata and his wife test-drove around the neighborhood. The Uratas decided to buy a car from the dealer. The dealer also handles their car insurance, coming to their home whenever the insurance contract needed to be renewed. The Uratas bring in their car to the dealer every few weeks for a free car wash, where they hang out and talk to the employees, who have become their friends, about dog breeds and family birthdays.